Complaints procedure2019-05-20T14:42:54+00:00

Complaints procedure

Our business is based on the delivery of first class customer service

However, if you feel strongly that your expectations have not been met we ask you to bring the matter to our attention by;


Telephone –

0800 014 6500


Email –


We have a clear, flexible welcoming and open approach to complaints and value your time to help us improve our organisation

Any complaint will be treated as a priority and dealt with by a director of the company in order to resolve it completely 

We will endeavour to;


Acknowledge the complaint swiftly and apologise

Put ourselves in your place

Start from the view that you have a valid point

Get all the facts

Correct the mistake

Minimise reasons for, and learn from, every complaint


Should you remain dissatisfied you can seek an Alternative Dispute Resolution through the Chartered Institute of Arbitrators.